Section 01
Who We Are
WEBDIGITAL.PRO ("we", "us", "our") is a digital agency providing website design, e-commerce development, SEO, Google Ads management, social media marketing, branding, and related digital services. Our registered website is https://webdigital.pro/ and we can be contacted at contact@webdigital.pro.
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy applies to all personal data we collect from you through our website, contact forms, email correspondence, and any other means of communication.
If you have any questions about how we handle your data, please contact us before using our services. Your trust is important to us.
Section 02
Data We Collect
We collect and process the following categories of personal data:
- Identity Data: Your full name, company name, and job title when provided via contact forms or project briefs.
- Contact Data: Email address, phone number, and postal address.
- Technical Data: IP address, browser type, device information, operating system, and pages visited, collected automatically via analytics tools.
- Usage Data: Information about how you navigate and interact with our website, including time spent on pages and referral sources.
- Communications Data: Records of emails, enquiries, and messages you send us.
- Financial Data: Payment information processed through secure third-party providers. We do not store card details on our servers.
We do not knowingly collect data from children under the age of 16. If you believe a child has submitted personal data to us, please contact us immediately.
Section 03
How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Responding to enquiries and project requests | Identity, Contact, Communications |
| Delivering contracted digital services | Identity, Contact, Financial |
| Sending project updates and invoices | Identity, Contact |
| Improving our website and services | Technical, Usage |
| Marketing communications (with consent) | Identity, Contact |
| Complying with legal obligations | All relevant categories |
We will never use your data for purposes incompatible with those stated above without your explicit consent.
Section 04
Legal Basis for Processing
Under the UK GDPR and applicable data protection laws, we rely on the following legal bases for processing your personal data:
- Contractual necessity: Processing required to fulfil our agreement with you, such as delivering the services you have engaged us for.
- Legitimate interests: Processing that is reasonably necessary for our business operations, such as analytics and improving our services, where these interests are not overridden by your rights.
- Consent: For marketing communications and non-essential cookies, where we rely on your explicit opt-in consent.
- Legal obligation: Where we are required to process data to comply with applicable laws or regulatory requirements.
Section 05
Data Sharing & Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business, subject to strict confidentiality agreements. These include:
- Hosting and cloud infrastructure providers
- Payment processing services (e.g. Stripe, PayPal)
- Website analytics services (e.g. Google Analytics)
- Email and communication platforms
- Project management and collaboration tools
We may also disclose your data where required by law, to protect our legal rights, or to prevent fraud or criminal activity. All third-party processors are required to handle your data securely and in accordance with applicable data protection legislation.
Section 06
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. We use the following types of cookies:
- Essential cookies: Required for the website to function correctly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). These are only set with your consent.
- Marketing cookies: Used to track visitors across websites for advertising purposes. Only enabled with your explicit consent.
You can manage your cookie preferences at any time through our Cookie Consent tool or by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality. For full details, please read our Cookie Policy.
Section 07
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Client project data is retained for 7 years after project completion for legal and accounting purposes.
- Enquiry and contact form data is retained for 2 years if no contract is entered into.
- Marketing consent records are retained until you withdraw consent or for 3 years of inactivity.
- Technical/analytics data is typically anonymised or deleted after 26 months.
Upon expiry of the applicable retention period, we securely delete or anonymise your personal data.
Section 08
Your Rights
Under applicable data protection law, you have the following rights in relation to your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data, subject to certain legal exceptions.
- Right to restrict processing: Request that we limit how we use your data in certain circumstances.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
- Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of your rights, please contact us at contact@webdigital.pro. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
Section 09
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- SSL/TLS encryption for all data transmission
- Secure, access-controlled hosting environments
- Regular security audits and vulnerability assessments
- Restricted internal access on a need-to-know basis
- Staff training on data protection and security practices
While we take all reasonable steps to protect your data, no internet transmission is completely secure. If you believe your data has been compromised, please contact us immediately.
Section 10
Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking those links may allow third parties to collect or share data about you. We do not control those external websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
Section 11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, where appropriate, by email.
We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Section 12
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch:
WEBDIGITAL.PRO — Data Controller
📍 London, United Kingdom
We aim to respond to all data protection enquiries within 5 business days.