Terms of Service

Section 01

Acceptance of Terms

By accessing our website at https://webdigital.pro/, submitting an enquiry, or engaging WEBDIGITAL.PRO for services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

Section 02

Our Services

WEBDIGITAL.PRO provides professional digital services including, but not limited to:

• Website design and development
• E-commerce development and management
• Search engine optimisation (SEO)
• Google Ads and paid media management
• Social media marketing and management
• Branding and graphic design
• Website redesign and migration
• Ongoing maintenance and technical support

The specific scope of services, deliverables, timelines, and pricing for each project will be outlined in a written proposal or service agreement provided to the client prior to commencement of work.

Section 03

Client Engagements

Project Commencement

Work will not commence on any project until a signed proposal or contract and the agreed deposit payment have been received. Verbal agreements do not constitute a binding commitment on our part.

Client Responsibilities

The client agrees to:

• Provide accurate, complete, and timely information, content, and approvals required for project completion.
• Nominate a single point of contact with authority to make decisions on behalf of the client.
• Respond to communications and feedback requests within the agreed timeframes.
• Ensure that all content, images, and materials provided do not infringe any third-party intellectual property rights.

Delays caused by the client's failure to provide required materials or approvals may result in revised timelines and additional charges.

Revisions & Changes

Each project proposal will specify the number of included revision rounds. Revisions beyond the agreed number, or changes to the project scope, will be subject to additional charges at our standard hourly rate, which will be communicated in advance.

Section 04

Payment Terms

Unless otherwise agreed in writing, the following payment terms apply to all projects:

• Deposit: 50% of the total project fee is due upon signing the project agreement, before work commences.
• Final payment: The remaining 50% is due upon project completion and prior to the final delivery, website launch, or handover of files.
• Ongoing services: Monthly retainers (e.g. SEO, maintenance, Google Ads) are invoiced monthly in advance and payable within 14 days of invoice date.

All prices are quoted in GBP and are exclusive of VAT unless stated otherwise. Payments are accepted by bank transfer, card, or other methods specified in the invoice.

Section 05

Intellectual Property

Ownership of Deliverables

Upon receipt of full payment, all intellectual property rights in the final deliverables created specifically for the client (such as custom design files and written code) will be assigned to the client.

Our Retained Rights

WEBDIGITAL.PRO retains ownership of:

• All pre-existing intellectual property, methodologies, frameworks, and tools used in delivering our services.
• Any generic code libraries, templates, or components not created exclusively for the client.
• The right to display completed work in our portfolio, case studies, and marketing materials, unless the client requests confidentiality in writing.

Third-Party Assets

Where third-party assets (stock photography, fonts, plugins, themes) are incorporated into a project, appropriate licences must be obtained. We will advise on licence requirements and costs. The client is responsible for maintaining ongoing licence subscriptions where applicable.

Section 06

Confidentiality

Both parties agree to keep confidential all non-public information shared in connection with the project, including business strategies, technical specifications, financial data, and client data. This obligation continues for 3 years after the conclusion of the project.

This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that the receiving party is required to disclose by law.

Section 07

Warranties & Representations

We warrant that our services will be provided with reasonable skill and care, and that the deliverables will conform to the specifications agreed in the project proposal.

The client warrants that:

• They have full authority to enter into this agreement.
• All content and materials supplied are owned by the client or are properly licensed for use.
• The use of our services and deliverables will not infringe any third-party rights.

Except as expressly stated, we make no warranties — express or implied — regarding the suitability of our services for any particular purpose, or guarantees of specific commercial results (such as search engine rankings, advertising ROI, or revenue targets).

Section 08

Limitation of Liability

To the fullest extent permitted by applicable law:

• Our total liability to you arising from or in connection with any project or these terms shall not exceed the total fees paid by you for the relevant project in the 12 months preceding the claim.
• We shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, revenue, data, or business opportunities.
• We are not liable for delays or failure to perform obligations due to circumstances beyond our reasonable control (force majeure).

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

Section 09

Termination

Termination by the Client

The client may terminate a project engagement by providing written notice. In such cases, payment will be due for all work completed up to the date of termination. The deposit is non-refundable. We reserve the right to invoice for any additional costs incurred.

Termination by WEBDIGITAL.PRO

We may terminate an engagement immediately and without liability if:

• The client is in material breach of these terms and has not remedied the breach within 14 days of written notice.
• The client fails to make payment within 30 days of the due date.
• The client requests work that is unlawful, unethical, or contrary to our values.

Effect of Termination

Upon termination, all work in progress will cease, and ownership of incomplete deliverables remains with WEBDIGITAL.PRO until all outstanding amounts are settled.

Section 10

Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the matter amicably through good-faith negotiation within 30 days of a written dispute notice.

If a dispute cannot be resolved through negotiation, either party may refer the matter to a mutually agreed mediator before commencing legal proceedings. The costs of mediation shall be shared equally unless otherwise agreed.

Section 11

Website Use

By accessing our website, you agree not to:

• Use the website in any way that is unlawful, fraudulent, or harmful to others.
• Attempt to gain unauthorised access to any part of our website or its servers.
• Transmit any unsolicited commercial communications or malicious code.
• Reproduce, copy, or distribute any part of the website without our prior written consent.
• Scrape or harvest data from the website using automated means.

We reserve the right to restrict or terminate access to the website for any user who violates these terms.

Section 12

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes that cannot be resolved by mediation shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Section 13

Contact Us

If you have any questions about these Terms of Service, please contact us: